1.1. These Service Terms and Conditions define the rules for the provision of service works by the companies belonging to the INTERLAB group, i.e.:
• Interlab Polska spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Warsaw, ul. Kosiarzy 37/20, 02-953 Warszawa, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000620295, NIP: 9512414488,
• „INTERLAB” spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Warsaw, ul. Kosiarzy 37/20, 02-953 Warszawa, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000086600, NIP: 9512001645.
1.2. For the purposes of these Terms and Conditions, both companies are jointly referred to hereinafter as INTERLAB.
1.3. A Client within the meaning of the Terms and Conditions is any natural person, legal person or organisational unit that submits a device for repair, maintenance, inspection or other service work provided by INTERLAB.

2.1. INTERLAB operates a specialised service centre for devices, in particular fibre optic fusion splicers and measuring instruments. Within the Service, INTERLAB provides technical inspections, post-warranty repairs and calibration of measuring instruments.
2.2. Using the Service requires delivering the device to the INTERLAB service point in Warsaw (ul. Kosiarzy 37/20). The device may be delivered:
• in person – subject to prior arrangement by telephone,
• by courier shipment – after submitting a service request and completing the request form. Registration of the device at the service centre requires a correctly completed request form.
2.3. The Client is obliged to appropriately secure and pack the device for transport. INTERLAB shall not be liable for damage arising in transport as a result of improper packaging.
2.4. The Client bears full responsibility for the correct completion of the request form, in particular with regard to identification data and invoicing data. Any irregularities in this respect shall be borne by the Client. The Client also bears sole responsibility for delivering the device to INTERLAB.
2.5. The service agreement is concluded at the moment the device is registered in the INTERLAB Service centre.
2.6. After the device is delivered to INTERLAB, within 14 days of its receipt, the Client receives a quotation of the Service costs. In the event of non-acceptance of the quotation, a diagnosis fee of PLN 300 net is charged.
2.7. If, after receiving the device, INTERLAB determines that, due to its condition or characteristics, it is not possible to perform the service work properly, it shall promptly inform the Client thereof. In the event that the inability to carry out the repair results from circumstances for which the Client is responsible, a diagnosis fee of PLN 300 net is charged.
2.8. In the event that, after the diagnosis is carried out, it turns out that the device is working properly and does not require repair, the Client is charged a diagnosis fee of PLN 300 net.
2.9. After the Client accepts the Service costs, INTERLAB commences performance of the service. After the service is performed, the Client receives a pro forma invoice covering the agreed and accepted value of the service work.
2.10. For the duration of the Service, the Client has the option of using a paid rental of replacement equipment, on terms agreed separately with the INTERLAB sales department.
2.11. The release of replacement equipment is subject to the Client signing a rental protocol. The provision of replacement equipment takes place on the terms set out in that protocol.
2.12. In the event of unavailability of replacement equipment or a device of a generically similar type, the Client shall have no claims whatsoever against INTERLAB on this account, including in a situation where the performance of the service work were to take longer than initially anticipated.
2.13. If, in the course of the Service, it becomes necessary to:
a) carry out a more detailed diagnosis, in particular at a foreign service centre of the manufacturer,
b) perform a calibration by a specialised institute, a state authority or another entity accredited by the manufacturer of the device,
INTERLAB shall inform the Client thereof. In the event of acceptance, before ordering the performance of these activities, the Client shall receive a pro forma invoice covering the anticipated cost. Payment of the amount due is a condition for performing the additional activities.
2.14. If, in the course of the Service:
a) it becomes necessary to perform additional repairs resulting in an increase in the price of the service by more than 10%,
b) the value of the service increases by more than 10% in relation to the original quotation,
INTERLAB shall inform the Client thereof. In the event of non-acceptance of the additional costs, the service shall be performed within the originally agreed scope, provided that this is possible with regard to the reliability and correctness of its performance. Otherwise, INTERLAB is entitled to terminate the agreement, and the Client is obliged to cover the costs incurred by INTERLAB up to the time of termination of the agreement.
2.15. The quotation of Service costs sent to the Client is valid for 14 days from the date of its receipt. Failure to accept it within this period results in the charging of a diagnosis fee of PLN 300 net, and the device shall be returned to the Client at the Client’s cost and risk.
2.16. After the service is performed, INTERLAB informs the Client that the device is ready for collection. The release of the device is subject to the Client settling 100% of the final Service costs as well as any additional fees, including for storage.
2.17. INTERLAB returns to the Client all replaced parts and components of the device. Used batteries and rechargeable batteries are not subject to return, because pursuant to the Act of 24 April 2009 on batteries and accumulators and Directive 2006/66/EC of the European Parliament and of the Council, they must be transferred for specialised disposal. INTERLAB, acting in accordance with the regulations, is obliged to dispose of them properly.
2.18. The costs of delivering and collecting the device from the service point are borne by the Client.
2.19. In the event of failure to collect the device within 30 days of the day the Client is informed that it is ready for release, INTERLAB is entitled to charge a storage fee.
2.20. The completion time of the Service depends on the availability of spare parts. The dates provided by INTERLAB are indicative in nature and failure to meet them does not constitute grounds for any Client claims.
2.21. INTERLAB does not grant any warranty on the technical inspections performed. Any comments regarding the quality of the service should be reported at the moment of collection of the device and noted in the protocol. The absence of a protocol means that the service was performed properly, and INTERLAB has the right to refuse the subsequent remedy of reported faults.
2.22. INTERLAB grants a 90-day warranty on replaced components. The warranty does not cover parts that were not replaced during the repair process, nor damage arising through the fault of the user.
2.23. The warranty expires in the event of the removal of warranty seals or interference with the device by third parties being ascertained.
2.24. In the event of a fault covered by the warranty or a complaint, the Client is obliged to promptly report this fact to INTERLAB and to deliver the device within 14 days of the occurrence of the fault. For Clients who are entrepreneurs, Article 563 §1 of the Civil Code applies, pursuant to which the loss of rights under the statutory warranty (rękojmia) occurs in the event of failure to observe the deadline for notification of the defect.
2.25. A complaint is submitted by sending a description of the fault to the e-mail address: serwis@interlab.pl and by completing the request form available on the INTERLAB website, indicating that the request concerns a complaint. The device should then be delivered to the Service centre.
2.26. INTERLAB provides a response to a complaint within 14 business days of its receipt.
2.27. The Service centre reserves the right to return the device in a condition differing from the condition upon receipt, if this results from progressive damage independent of the Service centre or from service activities, including technological processes necessary for complex repairs. INTERLAB shall not be liable for changes in the condition of the device that occurred during the performance of the service.
2.28. INTERLAB shall not be liable for data stored in the memory of devices delivered to the Service centre, nor for their loss, damage or alteration during the performance of the services. The Client is obliged to make a backup copy and to delete or secure any data before submitting the device to the Service centre.

3.1. On terms agreed separately with the manufacturers of the Devices, INTERLAB provides authorised warranty service for selected models of Devices.
3.2. Before shipping or delivering a Device under warranty service, the Client is obliged to obtain confirmation from INTERLAB that the given model is covered by warranty support. Delivery of a Device without such confirmation takes place at the Client’s sole risk and cost.
3.3. Warranty service is provided by INTERLAB on the terms and within the period of validity of the manufacturer’s warranty for the Device. The Client is obliged to independently verify their warranty entitlements before delivering the Device to INTERLAB.
3.4. In order to use warranty service, the Client is obliged to deliver the Device to the INTERLAB service point in Warsaw, ul. Kosiarzy 37/20, after a prior service request and completion of the request form.
3.5. During the performance of warranty service, the Client has the right to a free-of-charge loan of replacement equipment, provided that it is available. In the event that identical equipment is unavailable, INTERLAB may propose generically similar equipment that fulfils the function of the serviced device. The unavailability of replacement equipment does not entitle the Client to any claims whatsoever against INTERLAB.
3.6. The release of replacement equipment is subject to the Client signing a rental protocol. Failure to accept the protocol entitles INTERLAB to refuse the release of the replacement equipment. The replacement equipment must be returned no later than at the time of completion of the warranty repair and collection of the Device.
3.7. If INTERLAB determines that:
• the fault does not occur, or
• the fault is not covered by the manufacturer’s warranty, in particular where it results from improper use, mechanical damage, flooding, the action of external factors, self-performed repairs or interference by third parties,
INTERLAB shall inform the Client thereof. In such a case, the order is completed, and the Client may decide to have a paid repair carried out under post-warranty service.
3.8. The costs of delivering and collecting the Device from the service point are borne by the Client.
3.9. If the Client does not collect the Device within 30 days of the day of being informed that it is ready for release, INTERLAB shall charge a fee for the storage of the Device, in accordance with the price list in force at INTERLAB. Release of the Device shall take place after this fee is settled.
3.10. The completion time of warranty service depends on the availability of spare parts and the manufacturer’s procedures. The dates provided by INTERLAB are indicative in nature and failure to meet them does not give rise to any claims on the part of the Client.
3.11. INTERLAB shall not be liable for data stored in the memory of Devices delivered to the service centre, nor for their loss, damage or alteration during the provision of the services. Before delivering the Device, the Client is obliged to make a backup copy and to delete or secure any data.

4.1. Before commencing performance of the service, INTERLAB arranges with the Client the manner of delivery and collection of the Device.
4.2. The Client may collect the Device in person at the INTERLAB registered office.
4.3. If the Device is to be returned to the Client’s registered office or another place indicated by the Client, the delivery costs are borne by the Client. Shipment is carried out by standard or express delivery, in accordance with the Client’s choice and the carrier’s current price list. These costs are added to the price of the service.
4.4. Upon handing over the Device to the carrier, all risks associated with the Device pass to the Client, including the risk of its accidental loss, damage or delay in delivery. INTERLAB shall not be liable for events arising from the moment the Device is handed over to the carrier.
4.5. The Client is obliged, promptly after collecting the Device, to check its condition in terms of quantity, quality and assortment. Any reservations should be reported to the carrier (in accordance with transport regulations) and simultaneously in writing to INTERLAB, enabling the INTERLAB representative to examine the Device in an undamaged condition.
4.6. Collection of the Device without carrying out verification, or failure to promptly report reservations, is tantamount to confirmation that the Device was delivered properly and possesses the required features and characteristics.
4.7. If the Client unjustifiably refuses to collect the Device or does not accept it from the carrier, INTERLAB may store the Device at the Client’s cost.
4.8. In the event of failure to collect the Device within the designated period, INTERLAB charges a storage fee of PLN 10 net for each commenced day of storage.

5.1. INTERLAB is entitled to remuneration from the Client in the amount specified in the quotation prepared by the Service centre. The quotation is sent to the Client for acceptance, and its acceptance constitutes the basis for performing the service. VAT at the applicable rate is added to the remuneration.
5.2. Unless otherwise stated in the agreement concluded with the Client or in individual arrangements, all prices given in offers, price lists and information provided to the Client are net prices.
5.3. After the quotation is accepted and the service work is performed, INTERLAB issues a pro forma invoice on the basis of the accepted quotation. Release or shipment of the Device takes place only after the full amount due has been credited to the INTERLAB bank account.
5.4. Payments for the Services may be made by bank transfer to the Service Provider’s bank account, via the electronic payment systems made available by the Service Provider, and also – in the case of in-person collection or a visit to the Service Provider’s registered office – directly on site. At the Service Provider’s registered office, payments by cash, payment card and via the BLIK system are accepted.
5.5. The Client is obliged to provide INTERLAB with all data necessary to issue the invoice at the stage of completing the request form.
5.6. The Client consents to receiving invoices electronically at the e-mail address indicated by the Client. This consent may be withdrawn at any time by submitting an appropriate declaration in written or electronic form.
5.7. The day of payment is the day the INTERLAB bank account is credited.

5.8. The Client has the option of using an express service, consisting of priority handling of the order, bypassing the queue of other service orders.
The express service is an additionally paid service, in the amount of PLN 400 net, added to the standard service costs. The completion time of the express service applies subject to the availability of parts and the technical possibility of carrying out the repair; in the event of an inability to meet the deadline, the client shall be promptly informed thereof. The fee for the express service is charged irrespective of the final result of the diagnosis and the performance of the repair.

6.1. The Client provides INTERLAB with the personal data of contact persons and of persons through whom the Client cooperates with INTERLAB – to the extent and for the purpose necessary for the provision of the services specified in the Agreement (first name and surname, telephone number, e-mail address)
6.2. INTERLAB is the controller of the personal data of persons acting on behalf of the Client. The processing of this data takes place solely for the purpose of performing the Agreement with the Client, on the terms set out in the personal data processing rules at INTERLAB, which constitute an integral part of the Agreement.

7.1. These terms and conditions are governed by Polish law.
7.2. Any disputes shall be resolved by the court having jurisdiction over the INTERLAB registered office.
7.3. INTERLAB reserves the right to unilaterally amend the Terms and Conditions by publishing the current version thereof on the website. Amendments take effect from the day of their publication and do not affect service works accepted for performance before that date.
7.4. INTERLAB’s liability for non-performance or improper performance of the agreement is limited to the amount of remuneration received for the given service work, excluding indirect damage and lost profits. The above limitation of liability applies solely to Clients who are entrepreneurs and does not apply in the case of damage caused intentionally.